Privacy Policy

1. Information We Collect

When you submit our intake form or contact us, we may collect:

• Name, email address, and phone number
• Mailing/service address information related to your process serving request
• Case or document details you provide
• Communication preferences

2. How We Use Your Information

We use the information you provide to:

• Process and fulfill your process serving request
• Communicate with you about the status of service, including via phone call, email, or SMS/text message
• Send appointment confirmations, service updates, and requested documents
• Respond to inquiries and provide customer support
• Comply with legal and regulatory obligations related to process serving

3. SMS/Text Messaging Program

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number and opting in through our intake form, you consent to receive SMS/text messages from California Process Servers related to:

• Service of process status updates
• Appointment scheduling and confirmations
• Requests for additional information needed to complete service
• Delivery of proof of service or related documents

Message frequency varies. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again. If you need help, reply HELP or contact us at service@californiaprocessservers.com or 818-857-4333.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Process servers and subcontractors performing service on our behalf
• Courts or legal parties as required to complete or document service
• Service providers who assist with scheduling, communications, or payment processing, under confidentiality obligations

We do not share SMS opt-in consent or mobile phone numbers with third parties for their own marketing purposes.

5. Data Retention & Security

We retain information for as long as necessary to fulfill your request and comply with legal recordkeeping requirements for process servers under California law. We use reasonable administrative and technical safeguards to protect your information.

6. Analytics & Cookies

We use Google Analytics 4 to understand how visitors find and use this website. Google Analytics sets cookies and collects information such as the pages you view, how long you stay, approximate location based on IP address, and the type of device and browser you use. This information is used in aggregate to improve the website and is not used to identify you personally.

Analytics only starts after you accept cookies in the banner shown on your first visit. If you decline, no analytics cookies are set. You can also clear or block cookies in your browser settings, or install the Google Analytics opt-out browser add-on. Cookies that are strictly necessary for the website and forms to function may still be used.

7. Documents You Upload

Documents you upload through our quote or order forms are stored securely in an access-controlled system. They are used only to perform and document service of process for your matter, including preparing and filing the proof of service, and are accessible only to our staff and the process server assigned to your assignment.

We do not sell uploaded documents, use them for marketing, or share them with anyone outside what is needed to complete your assignment or to comply with the law or a court order. Documents are retained for as long as required to complete your matter and to meet the recordkeeping requirements that apply to registered California process servers.

8. Payment Processing

Payments are handled by a third-party payment processor (Stripe). When you pay an invoice, your card or bank details are collected and processed directly by that processor under its own privacy policy and security standards. We do not receive or store your full card number.

We receive only the information needed to manage your order, such as your name, the amount paid, the date, and whether the payment succeeded.

9. California Residents' Privacy Rights

If you are a California resident, you have the right to:

• Know what personal information we have collected about you, where it came from, why we collected it, and who we have shared it with
• Delete the personal information we hold about you, subject to records we are legally required to keep
• Correct personal information about you that is inaccurate
• Not be discriminated against for exercising any of these rights. We will not deny you service, charge you a different price, or provide a lower quality of service because you made a privacy request

We do not sell or share your personal information for cross-context behavioral advertising. To make a request, email service@californiaprocessservers.com or call 818-857-4333. We may need to verify your identity before responding, and an authorized agent may submit a request on your behalf.

10. Your Choices

• SMS opt-out: Reply STOP at any time
• Email opt-out: Use the unsubscribe link or contact us directly
• Access/correction: Contact us at service@californiaprocessservers.com to request access to or correction of your information

11. Contact Us

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.